1. Exceptional Craftsmanship – We offer top-quality unstitched material that brings out the finest beauty in every shalwar kameez.

2. An Exclusive Style Experience – Our collections, like Urban Grace, Majestic Royale, and more, provide customers with a unique look that sets them apart from common fashion. This style blends modern trends with traditional roots seamlessly.

3. Personalized Service – We pay special attention to our customers, providing personalized recommendations to help them choose their perfect style, ensuring a seamless shopping experience.

4. Value in Every Purchase – Grand Productum offers fair prices that deliver excellent value, giving you quality attire that is both stylish, durable, and budget-friendly.

5. Expression of Pakistani Identity and Culture – As a local Pakistani store, each of our designs celebrates Pakistani culture and traditional patterns, fostering pride among our customers in their heritage.

In this way, Grand Productum is more than just a store; it’s a unique shopping experience where customers find quality, care, and styles that resonate with their identity.

At Grand Productum, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we process and deliver your purchases.

1. Processing Time

All orders are processed within 3-4 business days. During peak seasons, processing times may take slightly longer, but we will notify you of any delays.

2. Shipping Rates and Delivery Estimates

Shipping charges are based on the package's size, weight, and destination. The total shipping cost will be provided at checkout. Standard delivery within Pakistan typically takes 4-5 business days.

3. Order Tracking

Once your order is shipped, you will receive a confirmation text with a tracking number. You can track your package on the courier's website to stay updated on delivery status.

4. Shipping Providers

We use reliable and trusted courier services to ensure safe delivery of your orders. Our shipping providers include TCS, Leopards, and DHL for both domestic and international deliveries.

5. Shipping Restrictions

Please note that we do not ship to P.O. Boxes or APO/FPO addresses. Some regions may have restrictions due to service limitations of our couriers.

6. Shipping Delays

While we strive for timely delivery, unforeseen circumstances such as extreme weather conditions or carrier delays may affect your order’s arrival. In such cases, we will keep you updated.

7. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will investigate the issue and work with the courier to resolve it as soon as possible.

At Grand Productum, we are committed to providing exceptional customer support. Our goal is to ensure your experience is smooth, satisfying, and efficient. Please review our Customer Support Policy to understand how we assist our valued customers.

1. Support Hours
Our customer support team is available to help with inquiries and issues during the following hours:

Monday to Thursday: 9:00 AM to 3:00 PM (PKT)

Friday, Saturday & Sunday: Closed


2. Response Time
We aim to respond to all customer inquiries within 24 hours on business days. During peak seasons or high-demand periods, response times may be slightly longer, but we will strive to assist you as quickly as possible.

3. Support Channels
You can reach our customer support team through these channels:

WhatsApp Support: For non-urgent queries, product information, or order-related questions, email us, and we’ll reply within 24 hours.

Phone Support: For immediate assistance, call our support number during business hours.

4. Types of Support
Our support team can assist you with the following:

Order Assistance: Help with placing orders, tracking shipments, or modifying order details.

Product Inquiries: Information about product features, sizing, availability, or recommendations.

Technical Issues: Assistance with navigating our website, account login, or payment issues.

Feedback & Complaints: We appreciate your feedback to improve our services. For complaints or concerns, contact us, and we will resolve them promptly.

5. Escalation Process
If you feel your issue has not been resolved satisfactorily, you can request to escalate your query. Our escalation team will prioritize your concern and address it within 48 hours.